All items are comprehensively insured, tracked with tracking numbers and require a signature on arrival or pick up.

Shipping Methods


Australia Post Express

Normal delivery times after dispatch are between 1-4 business days depending on location.



$20 postage and handing fee.

Pick up In-Store

View our locations here.




Processing your order

Once payment has been processed and your order has been confirmed, our Phenix team will work diligently to process your order ASAP. If the stock is available, please allow up to five business days before your order is ready to be packaged or picked up at your chosen location. If stock is not immediately available, please allow up to 6 weeks wait time before your order is shipped.

If there has been a mistake in your order, please contact Phenix ASAP on 1300 750 950.

Shipping your order

All parcels are sent once ready via Australia Post Express to the designated address. Orders can be sent to businesses, homes and PO Boxes and all require a signature on delivery or collection of the item. You will receive a tracking number to the designated email address which you can track here.

Please note that any delays that occur during the Shipping period are outside Phenix control. We suggest contacting Australia Post directly if there are any issues with your parcel. You can view their contact information here.

Collecting your order in-store

You may elect to collect your items from one of the Phenix Showrooms across Australia. Currently, Phenix has showrooms in: Brisbane, Gold Coast, Sydney, Parramatta, Melbourne, Adelaide and Perth. You can view our location details here.

You will be contacted to arrange collection once your item arrives in its designated showroom. For security reasons, we ask that you first arrange an appointment with the showroom before picking up your item.