Claim Portal

Exclusive access to insurance industry prices

Never pay RRP again

When it comes to replacing jewellery, you get more for your money at Phenix – the preferred supplier for most of the major insurance companies. Greater buying power and lower overheads – we’re online rather than in expensive stores – mean we can pass on the savings to you.

And the great news is that these exclusive insurance industry discounts are available for life. So, you’ll never have to pay RRP again.

Making a claim

If your jewellery is insured and a piece has been lost, stolen or damaged, the first thing you need to do is contact your insurance company and lodge a claim.

Your insurance company will then confirm with you that they have lodged the claim through Phenix Jewellery.

Once you’re part of the Phenix family, you’ll then have access to our exclusive insurance industry discounts through your unique customer code. Use that every time you shop with us in the future to ensure you get these discounts for life.

Check our Insurance FAQ's for more information.