About Us

Phenix Jewellery is a jewellery company specifically established to provide an exclusive one-on-one service for those who have experienced the loss of their jewellery.

Established in 2002, Phenix is a privately owned Australian company that specialises in the assessment and replacement of lost, stolen or damaged jewellery for the insurance industry and its customers. 

At Phenix, we understand the emotional turmoil that is involved when jewellery items are lost, damaged or stolen.

About our Teams

Our specialist validation consultants are available to claimants from the beginning of the claim process. With over 60 years combined jewellery experience our validation team captures the required information to validate and provide an accurate and current value of claimed items for your insurance company.

With its head office located in Brisbane, Queensland, Phenix has 7 private showrooms across Australia and a dedicated regional team to support insurance customers who are unable to access the showrooms.

In each of our showrooms, you’ll have undivided attention from a dedicated jewellery consultant during your one-on-one appointment. 

We take great pride in our showrooms and offer a wide variety of quality jewellery pieces to suit all tastes and budgets, including the option to design and create your own bespoke jewellery. Phenix's dedicated team of master craftsmen has over 70 years combined experience to bring your design to life. From initial design to the final piece, Phenix stands behind every item.

Our exclusive showrooms operate by appointment only. Please contact one of our friendly staff on 1300 750 950 to book an appointment. If you have a question or would like help, we can give you personalised guidance without any pressure to purchase.


Our Insurance Partners

Phenix is the only specialist jewellery company in Australia that was specifically established to service the needs of the insurance industry and their claimants, by offering superior customer service, validating accurate values of loss and supplying quality replacement items.

Phenix Jewellery was formed in 2002 and are preferred suppliers for claim fulfilment of insurers such as Allianz, ANZ (QBE), Comminsure, QBE, RAC, RACQ, Suncorp Group (AAMI, APIA, GIO, Shannons, Suncorp, Resillium, Vero), YOUI, Zurich, and other insurers through assessing companies such as Crawford & Co and Cunningham Lindsay.


Our Innovations

Phenix has an underlying philosophy to continue to improve and innovate to better the claims experience for insurance companies and our customers through technology and innovation.

ECHO - Phenix's online digital inventory service.