OUR TEAMS

VALIDATIONS

With over 60 years combined jewellery experience, our validation teams are often a first point of contact for our insurance customers.

Capturing the required information to create assessments for jewellery claims, they can provide an accurate and current value of claimed items for our insurance customers.

Spread across Australia, our largest team is situated in our Brisbane office and are available via phone and email Monday to Friday, 8:30AM to 5:30PM AEST.

SHOWROOM & REGIONAL CONSULTANTS

In any of our seven showrooms across Australia, you'll have undivided attention of a dedicated jewellery consultant during your one-on-one appointment. We offer personalised guidance and a variety of quality jewellery pieces to suit your tastes and budget.

Our regional team offer assistance via phone, email and video chat. With express post and private courier options, you can still expect the highest quality of service without ever having to leave your home.

You can chat to any of our consultants about our jewellery and bespoke options from Tuesday to Saturday, 8:30AM to 5:30PM AEST.

PRODUCTION & WORKSHOP

Our team consists of only the highest-skilled designers, jewellers, stone setters and polishing experts, with all our hand-crafted items and repairs completed on-site in Brisbane in our studio workshop.

Supported by our production team sourcing the highest quality stones and components, our stringent quality controls ensure that the you are always completely satisfied with the end product.

You can chat to our team about repairs, custom makes and special orders from Monday to Friday, 8:00AM to 5:00PM AEST.

INSURANCE PARTNERS

Phenix is the only specialist jewellery company in Australia that was specifically established to service the needs of the insurance industry and their claimants, by offering superior customer service, validating accurate values of loss and supplying quality replacement items.

Acting as the preferred supplier for jewellery for major insurers and loss adjustors, we offer the highest services and act as an extension of your insurance company where we can. Our industry knowledge and experience, our dedication to customer service, and our offerings of exceptional range of quality jewellery will ensure your complete satisfaction.