A service originally reserved for our insurance regional customers, our virtual appointments are available for all customers. The process is simple - request an appointment time and we will contact you shortly to confirm your time and method of contact. You'll be assigned a Jewellery Consultant, who will guide you through the process and provide assistance on choosing pieces, matching styles and essential knowledge needed when creating custom-made designs.

After your virtual appointment has been scheduled, your Jewellery Consultant will contact you at your scheduled time via your chosen platform. If there are any reasons for delay or a need to reschedule, we will make sure to contact you as soon as possible. If you would like to request a specific team member, make sure you let us know during the scheduling process.

Please note, to participate in a video chat or call, you might need a microphone or webcam if it is not already inbuilt into your device. Check out the specifications for your requested platform for more information on what you might need.

You can chat to us virtually through the following platforms:

  • Phone Call
  • Email
  • Google Hangouts Video Web Chat
  • Skype Video Calls

You can also chat to us via our social media pages. These platforms a monitored by a few select staff members Monday to Friday, 9AM to 5PM AEST, so please be patient if you message us outside of hours. Our contactable social media plaforms include:

  • Facebook Messenger
  • Instagram Direct Messaging

Don't see your preferred method of contact? Just ask us, and we can see if we can cater to your requested platform.

Whilst aligning with social distancing advice issued by the Australian Health Department, we wish to restore some sense of normality and hope by continually offering the highest level of service in this time of uncertainty. Free delivery with a no-touch policy and a 14 day return policy is also available for all online purchases.


Request a Virtual Appointment

The Phenix Experience